Misunderstandings Common In Email

Do not expect your written communications to be understood.

In effect, e-mail cannot adequately convey emotion.

A recent study by Profs. Justin Kruger of New York University and Nicholas Epley of the University of Chicago focused on how well sarcasm is detected in electronic messages. Their conclusion: Not only do e-mail senders overestimate their ability to communicate feelings, but e-mail recipients also overestimate their ability to correctly decode those feelings.

Frequency that.. Email Phone
Communicator believes he is clearly communicating 78% 78%
Receiver believes he is correctly interpreting 89% 91%
Receiver correctly interprets message 56% 73%

via Future Pundit