In effect, e-mail cannot adequately convey emotion.
A recent study by Profs. Justin Kruger of New York University and Nicholas Epley of the University of Chicago focused on how well sarcasm is detected in electronic messages. Their conclusion: Not only do e-mail senders overestimate their ability to communicate feelings, but e-mail recipients also overestimate their ability to correctly decode those feelings.
|Communicator believes he is clearly communicating||78%||78%|
|Receiver believes he is correctly interpreting||89%||91%|
|Receiver correctly interprets message||56%||73%|
via Future Pundit