Knowledge to ride

Riders say they have no power and want to unionize.

Part of the reason transit agencies seem so monolithic and all-powerful is that they have all the knowledge: where the buses are; which routes work and which ones don’t, and why; which trains and buses are most in need of repair, and which routes they’re on. Riders by contrast, have almost none.

I cannot believe these are obstacles. Who owns our rights of way?